Refund policy

At AxolotlLights, we want you to be completely satisfied with your purchase. If you're not happy with your order for any reason, we offer a 30-day free return and refund policy. Here's how it works:

• You may return the product within 30 days of delivery for a full refund.
• Items must be returned in their original, unused condition with all packaging intact.
• To initiate a return, please contact us via email at support@axolotllights.shop with your order number and a brief reason for the return.
• Once we receive the returned item, we will process the refund to your original payment method. Please note that return shipping costs are the responsibility of the customer unless the item is damaged or defective.

We aim to ensure a smooth and hassle-free experience for you. If you have any questions, don't hesitate to reach out.